1. Shipping Destinations
We offer shipping to the United Kingdom, Slovakia, and Czechia. Please note that shipping rates, delivery times, and policies may vary based on your location.
2. Shipping Methods and Timelines
a. United Kingdom: We offer standard and next day delivery options for orders within the UK. Standard shipping usually takes 3 – 5 business days. Please note that these delivery times are estimates and may be subject to unforeseen delays.
b. Slovakia and Czechia: Orders shipped to Slovakia and Czechia may take slightly longer due to international shipping processes. Estimated delivery times for these destinations are 7 – 9 business days for standard shipping.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the chosen shipping method. Please review the shipping cost displayed during the checkout process for accurate information.
4. Tracking
For all shipped orders, we provide tracking information that you can use to monitor the status of your delivery. This tracking information will be emailed to you once your order has been processed and shipped.
5. Insurance
a. United Kingdom: All orders shipped within the UK are insured up to a value of £20.00 by default. If you wish to increase the insurance coverage for your order, you can select this option during checkout for an additional fee.
b. Slovakia and Czechia: Orders shipped to Slovakia and Czechia come with insurance coverage of up to £20.00 by default. Similar to UK orders, you can choose to enhance the insurance coverage for your order during the checkout process for an extra charge.
6. Customs and Duties
a. United Kingdom: Orders shipped within the UK are not subject to customs duties or taxes.
b. Slovakia and Czechia: For orders shipped to Slovakia and Czechia, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the order total.
7. Address Accuracy
It is essential to provide accurate and complete shipping information during checkout. We are not responsible for delays or undelivered packages resulting from incorrect or incomplete addresses.
8. Shipping Updates and Communication
Throughout the shipping process, we will keep you informed about the progress of your order. You will receive confirmation emails when your order is processed, shipped, and delivered.
9. Order Tracking
For detailed tracking information, please log in to your account on our website. If you encounter any issues or have questions regarding your order’s delivery status, feel free to contact our customer support team.
10. Contact Us
If you have any inquiries or need assistance regarding our shipping policy, please reach out to our customer support team at sales@lecrochetmonique.com .